Terms & Conditions

1. These General Terms and Conditions of Carvago Polska sp. z o.o., NIP: 5223194937, KRS: 0000876219, REGON: 387834691, with its registered office at ul. DOMANIEWSKA 44, 02-672 Warsaw, Poland (the “Service Provider” or “Carvago”), published on the Service Provider’s website at https://caraudit.pl/, contain the detailed contractual arrangements and conditions under which the Service Provider permits a particular customer using the services defined in these Terms (the “Customer”) to access https://caraudit.pl/ (the “Website”) and/or arranges the provision of the CarAudit Service, as defined below, as well as the placing of orders for offered services and other matters connected with those services (the “CarAudit Terms”). The current version of the CarAudit Terms forms an integral part of every contractual relationship entered into by Carvago and the Customer (the “Parties”) under them. By accessing the Website, the Customer confirms that they have read and understood the current CarAudit Terms.
2. No other general terms form any part of the contractual relationship between Carvago and the Customer. The use of the Customer’s own general terms, if any, is therefore excluded from the contractual relationship between the Parties.
3. Carvago is a legal entity duly established and operating under Polish law and is authorised to provide services under these CarAudit Terms, including entering into contracts for the CarAudit Service and duly performing all obligations arising from those contractual relationships.
4. The group controlled by CRVG s.r.o., ID 119 75 261, with its registered office at Platnéřská 88/9, Staré Město, 110 00 Prague 1, entered in the Commercial Register maintained by the Municipal Court in Prague under file C 357307 (the “Carvago Group”), of which Carvago is a member, possesses specialist know-how in verifying the actual condition of used vehicles through unique IT solutions and software products known as “CarAudit”. Their exact content, scope and other details are set out in Article III, paragraph 1 of these CarAudit Terms (the “CarAudit Service” or “CarAudit”).
5. The Customer may order the CarAudit Service as a consumer within the meaning of applicable law, in particular the Polish Civil Code of 23 April 1964 (consolidated text, Journal of Laws 2025, item 1071, as amended; the “Civil Code”) and the Polish Consumer Rights Act of 30 May 2014 (consolidated text, Journal of Laws 2024, item 1796, as amended; the “Consumer Rights Act”), and is then referred to as the “Consumer”.
6. Carvago will process the Customer’s personal data only to the extent necessary to carry out these CarAudit Terms, in particular to conclude and perform the CarAudit Agreement under Article III, paragraph 2. The Customer declares that all personal data supplied are accurate, true, verified and current. Carvago will process personal data in accordance with Regulation (EU) 2016/679 of 27 April 2016 (“GDPR”), in particular Article 6, and Polish law, especially the Personal Data Protection Act of 10 May 2018 (consolidated text, Journal of Laws 2019, item 1781, as amended; the “Act”). The Customer also expressly agrees that their personal data may be transferred for the same purpose to members of the Carvago Group and to entities that process personal data on behalf of the Carvago Group under a written agreement and meet the applicable requirements of GDPR and the Act. Under GDPR, the Customer has the right to access, block, rectify and erase their personal data and to exercise the other rights provided by GDPR. The information clause prepared under Article 13 GDPR is Appendix 1 to these CarAudit Terms.

In accordance with the Service Provider’s obligations under the relevant provisions of the Civil Code and Consumer Rights Act, Carvago provides the following information to people interested in the CarAudit Service and to Customers who are Consumers:

1. The Service Provider’s place of business is ul. DOMANIEWSKA 44, 02-672 Warsaw, Poland (the “Registered Office”). Email: info@caraudit.pl; telephone: +48 717 079 090;
2. The cost of distance communication does not differ from the basic rate charged by the relevant internet or telephone provider. Carvago does not charge any additional fee for using the Website unless expressly stated otherwise;
3. Any requirement to pay for services ordered from and provided by Carvago under these CarAudit Terms is connected with the specific nature of the services ordered;
4. No agreement entered into between Carvago and the Customer provides for recurring performance;
5. Fees for services under these CarAudit Terms are shown on the Website as gross or net amounts. Those prices include all statutory charges and their amount always depends on several factors;
6. Payment methods available on the Website are online card payment and bank transfer;
7. The Consumer has no right to withdraw from a service agreement if the Service Provider has fully performed the service before the withdrawal period expires, with the Consumer’s prior express consent, within the meaning of Article 38(1)(1) of the Consumer Rights Act. If the Service Provider has not fully performed the service before that period expires, the Consumer may withdraw within fourteen days after the agreement is concluded. The withdrawal must be made in writing and sent by post to the Registered Office or by email to the Service Provider’s contact address. The Consumer may use the model form in Appendix 2 to these CarAudit Terms;
8. If the Consumer withdraws after the Service Provider has begun performance before expiry of the withdrawal period at the Consumer’s express request, the Consumer must pay the Service Provider the proportionate price for services supplied up to the moment of withdrawal under Article 35 of the Consumer Rights Act;
9. The Consumer expressly agrees and requests that the CarAudit Service be provided before the statutory fourteen-day withdrawal period expires and expressly accepts that, as a result, they will not have a right to withdraw from the CarAudit Agreement under Chapters 3 and 4 of the Consumer Rights Act;
10. The Service Provider may ask the Customer to provide information about the Vehicle for the correct provision of the CarAudit Service. The Customer undertakes to supply such information, including in particular:
    1. Vehicle make;
    2. Vehicle year of manufacture;
    3. Vehicle identification number (VIN);
    4. Vehicle type;
    5. Vehicle location;
    6. Link to the vehicle sale listing, if available.
11. Confirmation of the CarAudit Service Order and the relevant tax documents will be sent to the Consumer’s email address;
12. i.) If a dispute arises between the Service Provider and the Consumer in connection with the conclusion or performance of a CarAudit Agreement, the Consumer may submit a complaint to the Service Provider; ii.) alternatively, for out-of-court resolution of a consumer dispute, the Consumer may contact the competent body of the State Trade Inspection or the competent Consumer Ombudsman;
13. For the case described in point i), complaints must be sent to the Service Provider’s address stated in point a) above. The Service Provider will consider and answer the complaint within 14 days.

Other information required by the Consumer Rights Act is contained in the remaining provisions of these CarAudit Terms.

The CarAudit Service offered by the Service Provider is described on the Website. If the Customer wishes to order a particular CarAudit Service, the Service Provider enables the Customer to place an order through the Website.

1. The CarAudit Service provides a comprehensive, electronically recorded, detailed inspection of a particular vehicle identified by the Customer (the “Vehicle”), carried out by a qualified person and including, in particular, verification of the Vehicle’s actual condition. Provision depends on the Customer supplying the information necessary to identify the Vehicle, including the information listed in Article II(j). The service is available only for conventionally constructed passenger vehicles, including SUVs, MPVs, vans and light commercial vehicles up to 3.5 tonnes. The Customer must ensure the Vehicle is available for physical inspection and all other steps necessary for proper performance, and acknowledges that the service cannot be properly performed without that access. The service is physically carried out by Carvago or its contractual partner using specialist CarAudit™ software. It includes, in particular, diagnostics, checks of the Vehicle’s technical condition and key parameters, visible damage, paint-coating thickness measurement, a test drive, checks of wheels and tyres, interior wear and equipment. The Customer acknowledges that circumstances outside the Service Provider’s control, including those in Article III, paragraph 10(a)–(e), may limit the service. Inspection records are usually supplemented with photographs, video recordings of the test drive and load tests, and results of the detailed technical inspection performed with the “CarAudit” application. The service will be provided within two working days after it is ordered or after payment of the CarAudit Service Fee. The Customer acknowledges that this time is indicative and depends on factors including the Vehicle owner’s cooperation and readiness and the Vehicle’s availability. A working day is any day other than a Saturday, Sunday or public holiday in Poland, the Czech Republic and Germany. Carvago accepts no liability for damage connected with the accuracy and completeness of information obtained through the service. If the Customer withdraws after the Service Provider has started performance at the Customer’s express request, the Customer must pay a proportionate part of the CarAudit Service Fee.
2. The Customer orders the CarAudit Service through the Website by completing the form and clicking the relevant button, thereby submitting an order (the “Order”). Before submitting, the Customer accepts these CarAudit Terms by selecting the relevant checkbox, with an opportunity to read them beforehand. At the same time, the Customer expressly requests performance before the Consumer’s withdrawal period expires and acknowledges the loss of the right to withdraw once the Service Provider has fully performed its obligations and that placing the Order entails an obligation to pay. The confirming button will clearly state that submission entails an obligation to pay. The Service Provider will promptly confirm the Order. Upon confirmation, an agreement for the CarAudit Service for the specified Vehicle is concluded under these CarAudit Terms, subject to the terminating condition that the selected Vehicle exists and remains available when the CarAudit Service Fee is paid, within the meaning of Articles 89 and 116 of the Civil Code (the “CarAudit Agreement”).
3. The Customer will pay the agreed CarAudit Service Fee shown on the Website. The CarAudit Service will be provided only after the fee is paid. If the fee is not paid within 48 hours after the Order is placed, the CarAudit Agreement will be cancelled. The service is deemed performed when a link to the online report and related attachments (the “CarAudit™ Report”) is sent to the email address supplied by the Customer with the Order.
4. The subject of the CarAudit Agreement is provision of the CarAudit Service under the Package selected in accordance with Article IV, in return for the CarAudit Service Fee.
5. The Consumer expressly agrees and requests, within the meaning of Chapters 3 and 4 of the Consumer Rights Act, that the CarAudit Service be provided before the statutory withdrawal period expires. The Consumer’s withdrawal right under Article 38(1)(1) therefore expires once the service has been fully performed. If the Service Provider does not provide the service before the period expires, the Consumer may withdraw within fourteen days after the CarAudit Agreement is concluded.
6. By entering into the CarAudit Agreement, the Customer accepts the procedures above.
7. Once generated, the CarAudit™ Report is sent to the email address stated in the Order and the Customer is duly informed. The report is a comprehensive, documentable, verifiable and sufficient record of the particular Vehicle’s actual condition on the inspection date and is intended primarily as documentary evidence of that condition. The Service Provider is not responsible for decisions the Customer makes on the basis of the report. The report is neither an offer to purchase the Vehicle nor an invitation to enter into another agreement for ownership or use of the Vehicle. The Service Provider assumes no liability and gives no warranty as to the inspected Vehicle’s condition, and is not liable for the accuracy or completeness of the report, particularly where the scope or quality of the service was affected by a condition in Article III, paragraph 10.
8. To the extent referred to in paragraph 9 below, the Service Provider assumes no liability and gives no warranty as to the results of the CarAudit Service when inspecting the Vehicle identified by the Customer.
9. Accordingly, the Customer has no claim in relation to hidden defects or defects not visible at the time of inspection that could not have been detected while the service was being provided.
10. The Customer acknowledges that the Service Provider will provide the CarAudit Service, including the technical inspection and test drive, to the usual extent in light of the particular conditions at the time. The scope and quality may be affected by, in particular:
    1. Confirmation that the Vehicle is available and made available for inspection;
    2. The willingness of the Vehicle owner or seller to permit the technical inspection;
    3. The time available for the technical inspection and test drive;
    4. Climatic and other weather conditions;
    5. The possibility of carrying out a test drive.

Carvago is not liable to the Service Provider where the CarAudit Service becomes impossible or limited because of an unforeseeable and uncontrollable obstacle arising independently of the Service Provider’s will.

The CarAudit Service is provided according to the Package selected by the Customer in the relevant Order (the “Package”). The Customer may order any Package offered by the Service Provider within the following scope:

1. “Physical Inspection” Package: a basic verification of the Vehicle’s technical and visual condition, including an exterior and interior inspection, indicative diagnostics and preparation of a summary condition report.
2. “Physical Inspection Plus” Package: the scope of the “Physical Inspection” Package, extended by the possibility of the Customer attending in person and a more detailed examination of selected parts of the Vehicle.

The detailed and current scope of each Package is available on the Service Provider’s Website: https://caraudit.pl/.

The Customer acknowledges that the “Physical Inspection Plus” Package is provided only within Poland.

1. Carvago may reasonably amend, supplement or modify the CarAudit Terms in connection with improving the quality of services and developing functionality, which constitutes a justified reason for a change under the Civil Code. Carvago will notify the Customer electronically through the Website or by another appropriate method, such as email. A change will not affect CarAudit Agreements already concluded, which remain governed by the Terms in force when the relevant relationship was entered into. The Customer is deemed to accept changed Terms if, after their publication, the Customer places a binding Order for a CarAudit Service.
2. Any different arrangements in a CarAudit Agreement take precedence over these Terms. The CarAudit Agreement and all relationships arising from these Terms and cooperation between Carvago and the Customer are governed by Polish law. Disputes concerning the interpretation or performance of an agreement between the Service Provider and the Customer, or the application of these Terms, that cannot be settled amicably will be decided by the court with local jurisdiction determined under the Polish Code of Civil Procedure. A Consumer dispute connected with a CarAudit Agreement that cannot be resolved by mutual agreement may be submitted for out-of-court resolution to the authorities listed in Article II(l).
3. Carvago and the Customer expressly declare that they do not intend any rights or obligations beyond the express provisions of the contractual arrangements and these CarAudit Terms to arise from any past or future practice established between the Parties or from commercial customs commonly used in business, unless these CarAudit Terms expressly provide otherwise.
4. These CarAudit Terms enter into force on 1 June 2026.